Privacy Policy

Privacy Policy

At NECON Travel & Tours, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit our website, contact us, or use our travel and tourism services.

This Privacy Policy is intended to comply with applicable laws and regulations of the United Arab Emirates (UAE), including Federal Decree-Law No. (45) of 2021 on the Protection of Personal Data, as applicable to our business and processing activities.

1. About NECON Travel & Tours

NECON Travel & Tours (“NECON,” “we,” “our,” or “us”) provides travel and tourism-related services, which may include flight bookings, hotel reservations, visa assistance, holiday packages, Umrah packages, transportation arrangements, and related travel services.
By using our website or services, you acknowledge that your personal information may be processed in accordance with this Privacy Policy.

2. Personal Information We Collect

Depending on the services you request, we may collect the following information:

• Personal Information
• Full name
• Date of birth
• Nationality
• Passport details
• Visa and immigration information
• Emirates ID or other identification details, where required
• Email address
• Mobile/telephone number
• Residential or correspondence address
• Travel preferences and requirements
• Previous or current travel information where necessary for providing services
• Booking and Payment Information
• Flight and hotel booking details
• Payment and billing information
• Transaction details
• Information required for refunds, cancellations, or amendments

We may also collect information relating to other travellers included in a booking where you provide such information on their behalf.

Technical Information

When you use our website, we may automatically collect certain technical information, such as:

• IP address
• Browser type and version
• Device information
• Operating system
• Website activity and pages visited
• Approximate location information
• Cookies and similar technologies

3. How We Use Your Personal Information

We may process your personal information for purposes including:

• Processing and managing travel bookings
• Arranging flights, hotels, transportation, visas, and travel packages
• Processing Umrah and other pilgrimage-related travel arrangements
• Communicating booking confirmations, changes, reminders, and travel updates
• Providing customer service and responding to enquiries
• Processing payments, refunds, and cancellations
• Complying with visa, immigration, aviation, tourism, tax, accounting, and other applicable legal requirements
• Preventing fraud, misuse, and unauthorized transactions
• Improving our website, products, and services
• Sending promotional or marketing communications where permitted and, where required, with your consent
• Protecting our legal rights and resolving disputes

Where required by applicable law, we will process personal data on an appropriate legal basis, including consent, contractual necessity, or compliance with legal obligations.

4. Sharing Your Personal Information

To provide travel services, NECON Travel & Tours may share relevant information with trusted third parties, including:

• Airlines and airline reservation systems
• Hotels and accommodation providers
• Visa and immigration service providers
• Transportation and tour operators
• Travel agencies and operational partners
• Payment gateways, banks, and financial service providers
• Government authorities and regulatory bodies
• Insurance providers, where applicable
• Technology, hosting, IT, and customer-support service providers

We only share information that is reasonably necessary for the relevant service, transaction, legal requirement, or legitimate business purpose. NECON Travel & Tours does not sell your personal information.

5. International Data Transfers

Because travel services frequently involve international airlines, hotels, visa authorities, and service providers, your personal information may need to be transferred to or processed in countries outside the UAE.

Where applicable, NECON Travel & Tours will take appropriate measures in accordance with UAE data protection requirements for permitted cross-border transfers. UAE law provides specific requirements and safeguards concerning transfers of personal data outside the UAE.

6. Data Retention

We retain personal information only for as long as reasonably necessary for:

• Providing the requested travel services
• Completing bookings and transactions
• Meeting legal, regulatory, accounting, and tax requirements
• Handling complaints, disputes, refunds, or claims
• Protecting our legal rights

When personal information is no longer required, we will take appropriate steps to securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

7. Data Security

NECON Travel & Tours takes reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These measures may include:

• Restricted access to personal information
• Secure systems and servers
• Access controls and authentication
• Appropriate encryption/security measures where applicable
• Internal procedures for handling personal data

However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Understand website traffic and usage
• Improve our services and user experience
• Support relevant marketing activities, where applicable

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Your Privacy Rights

Subject to applicable UAE laws and any relevant exceptions, you may have rights concerning your personal information, including the right to:

• Request information about the personal data we process
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Request restriction of certain processing
• Object to certain processing, including direct marketing
• Request transfer of certain personal data where applicable and technically feasible
• Withdraw consent where processing is based on consent

These rights are subject to applicable legal requirements and exceptions. For example, we may be required to retain or process certain information to comply with UAE laws, complete contractual obligations, or establish or defend legal claims.

10. Marketing Communications

Where permitted by applicable law, NECON Travel & Tours may send you information about travel offers, promotions, packages, and services.
You may opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.
Stopping marketing communications will not necessarily stop essential service-related communications, such as booking confirmations, payment notifications, visa updates, or travel arrangements.

11. Third-Party Websites

Our website may contain links to third-party websites, including airlines, hotels, payment providers, visa-related websites, and other travel service providers.

NECON Travel & Tours is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

12. Children's Privacy

Our services are primarily intended for adults. Where travel services involve minors, we may collect information relating to a child where necessary to arrange the requested travel service and where provided by a parent, guardian, or authorized person. We do not knowingly collect personal information from children for unrelated purposes.

13. Legal and Regulatory Disclosure

NECON Travel & Tours may disclose personal information where reasonably necessary to:

• Comply with UAE or applicable foreign laws
• Respond to lawful requests from government or regulatory authorities
• Process visas or immigration requirements
• Comply with court orders or legal proceedings
• Prevent fraud or unlawful activity
• Protect the rights, safety, property, or security of NECON, our customers, or third parties

14. Data Breaches and Security Incidents

If we become aware of a personal data breach that requires notification under applicable UAE law, we will take appropriate steps to assess, contain, investigate, and respond to the incident and make any legally required notifications.

15. Changes to This Privacy Policy

NECON Travel & Tours may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws and regulations.